All ecosystem participants can submit feedback here. Every submission is tracked, reviewed, and actioned by the Sovereign operations team.
Mobile app for dPRN certificate scanning
Would be great to have a mobile app that can scan and verify dPRN certificates on-site during collections.
PDF download timeout on large certificate bundles
When downloading more than 20 certificates, the PDF generation times out. Fixed in v2.3.1.
Add weekly email digest of collection schedules
A weekly email summary of upcoming collections would help with planning our logistics.
Excellent onboarding experience
The Sovereign onboarding process was smooth and professional. The team was very responsive.
Collection delayed by 48 hours
Our scheduled collection was delayed. Issue traced to logistics partner capacity. Now resolved with backup routes.